TourneyTime Knowledge Base


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Id

Knowledge Base Article

Update Date

Q1006 
NCAA
Can I make multiple picks (multiple pick sheets) for a pool that I have joined? 

Yes! The pool rules will determine if multiple picks sheets are enabled. If the pool rules allow, to add another pick sheet
  • Login and view your pool
  • Click the "Make Picks" to get to the "Pick Sheet Manager"
  • Click "Add New Pick Sheet" (found lower on the page)
 
03/12/2021 
Q1007 
All
If I joined a pool by mistake or don't want to play, how do I get out? 

Login and view the pool you want to leave. From the menu, click the "Remove Me" option. This will remove your picks and other information from the pool. Please note this is not reversible. Also, keep in mind that some pool manager's will restrict players from leaving the pool - the "Remove Me" will be grayed out in that case so you will need to contact the pool manager to be removed. 
02/26/2017 
Q1012 
All
How do I include someone who doesn't have internet access (Offline Manager)? 

The "Offline Manager" is a tool for a pool manager to add players to his/her pool when that player does NOT EVER intend login (e.g. offline) to that account.
To do this, view the pool page, drop down the "Manager Actions" menu and select the "Manage off-Line players" option. From here add an offline player account (if not already existing) and then add the offline player to the pool.
Next, the pool manager can make picks for this offline player by viewing the pool page, select the "Manager Actions" menu and selecting the "Administer Picks" option. 
03/19/2021 
Q1019 
All
If I am a pool manager, can I remove someone from my pool? 

Yes you can. Login into your TourneyTime account and click the pool under the "Pools I Manage" heading. From here you will be able to select the player(s) you want to remove. Please be advised, this is not reversible. 
02/25/2017 
Q1021 
All
Am I able to upgrade my pool after making my payment? 

Yes. When upgrading to a larger pool, you only pay the difference in the prices between the pools. We do not allow downgrades of pools once a pool has been purchased. To upgrade your pool, login to your TourneyTime account and the setting icon next your pool name in the "Pools I Manage" section. Change the size of your pool, click "Update Settings" then complete your payment. Please note, your pool will lock during the upgrade process, so pay immediately in order to keep your pool active. If you wish to reverse your upgrade (before you pay), repeat the steps above and set the pool size back to the original size you paid for and save the pool settings. 
02/23/2017 
Q1022 
All
Can I change my pool size if I have not yet paid for my pool? 

Yes. Login to your TourneyTime account and select the settings icon in the "Pools I Manage" section. 
02/25/2017 
Q1023 
All
How do I update my account information (i.e. email address, notification options, etc.) for my TourneyTime account? 

Login to your TourneyTime account and click on your username located in the right. This will open your profile page and you can update your settings here. 
02/26/2017 
Q1024 
All
How do I update my TourneyTime email notification options? 

Login to your TourneyTime account and click on your name at the top right of the page. (while logged in). You will find your email notifications options in the "My Email Preferences" section in your profile. 
02/25/2017 
Q1035 
NCAA
Do you offer Sweet 16 or second chance pools? 

Yes, TourneyTime offers a Sweet 16 pool. Check Sweet 16 Information/Fees or login to your TourneyTime account and select the "Create A New Sweet 16 Pool" menu option to get started. As a bonus, you can add-on a sweet 16 pool for $5 with any size NCAA 64 pool purchase. This add-on must be selected at the time you create and pay for your NCAA 64 pool. 
02/21/2019 
Q1040 
All
How do I change the name of my pool? 

If you are the pool manager, login to your account and click the settings icon to the right of the Pool name in the "Pools I Manage" section. Pool names must be unique in our system, so if that pool name is not in use, you will be able to update it. 
02/26/2017 
Q1043 
All
How do I change my email address? 

Login to your TourneyTime account and select your username in the top right corner. This will open your profile page where you can make an update to your email address. 
02/26/2017 
Q1045 
All
How do I change my pool entry password? 

Login to your TourneyTime account and select the settings icon next to your pool name. This will allow you to make changes to your pool including your pool’s entry password. 
02/26/2017 
Q1047 
All
How do I delete a thread from the message board? 

Pool managers have access to delete pool message board threads as follows: Select "Manage My NCAA Pool" from the menu after you login to your TourneyTime account. From your pool managers page, select "Message Board" button and then select the thread you wish to delete. Finally, click the "Delete Thread" link to remove the thread. This will delete all message from that thread and is not reversible. 
03/14/2006 
Q1050 
All
Can I send new invitations to past players of my TourneyTime pools? 

Yes! TourneyTime's "Invite Manager" will allow you to send automated emails to past and future players.

There are two ways to access the "Invite Manager":
  1. Login to your TourneyTime account, find your pool in the "Pools I Manage" section and click the letter icon next to the pool name.
  2. When viewing your pool, click the "Manager Actions" dropdown menu select the "Contact My Players" option, then select the "Create an Invite" option.
Your "Contact List" will appear and previous managers will see past players pre-populated. All managers can add or remove contacts at any time.

To send the invite:
  1. Select (or add) at least one contact on the list and advance to "Step 2"
  2. Add a "manager note" (optional)
  3. Click "Send Invite"
The invite has instructions on how to join the pool including the pool's password, manager's note and a custom web link (URL) directing players to your pool upon login.

To make managing current and future Invites easier, TourneyTime will:
  • Update your contact list as players join your pool
  • Update previous player's contact email if they update their TourneyTime account
  • Flag a contact when TourneyTime is notified that a email bounced or was flagged as spam
 
03/08/2022 
Q1056 
NFL
Can I adjust my point spread for a week? How? 

Yes. Login to your TourneyTime account and select "Manage NFL Pool". Select the pool you wish to manage and find the "Manager Tools & Extras" section. Click on the link called "Update spreads for Week #xx" (where xx is the current week being viewed) to customize your point spread for that week. 
09/05/2006 
Q1057 
All
How do I change my username or other account information? 

Login to your TourneyTime account and select your username in the top right corner. Enter a new username in the "Username" box and click the "Update My Profile" button. If the username is not already taken, your username will be changed. Please remember to use the new username the next time your login to your TourneyTime account. 
02/26/2017 
Q1058 
NFL
If I forget to make picks, do you have an auto picks option? 

Yes. Login to your TourneyTime account and view your NFL pool. Select the "Autopicks" link found at the top of your pool results table. From here you will be able to set your auto-picks to one of the following:
  • Home teams
  • Visitor teams
  • Favorites*
  • Underdogs*
(*Note: Favorite and Underdog options apply to pools using "Play the Spread" option).

Auto-picks will process within 5-30 minutes after the start of the first game of the week.

Confidence Pools: Based on your pool's rules/setting, auto picks will either assign 1 confidence point to the first game and count up to the max number of games, or assign 16 points to the first game of the week and count down till the max number of games is reached for the week.

PLEASE NOTE: If you make ANY picks before auto-picks runs in a given week, that pick sheet will be IGNORED for that week (e.g. no picks will be automatically applied). 
08/28/2019 
Q1072 
NFL
How do I join a NFL pool? 

It's easy! Login to your TourneyTime account, select the "Join NFL Pool" link found on the left side of your screen, search for your pool's name, enter the pool password and you are set. Please watch the following demo to a video walk through of joining a TourneyTime NFL pool:

Click to View: Join NFL Pool Demo 
08/26/2009 
Q1073 
All
As a pool manager, can I make picks for players after the picks deadline? 

Yes, pool managers can make and edit picks for players who have joined their pool at anytime. View the pool and drop down the Manager Actions menu and select the "Administer Picks" option. For players who will not be online or login, pool managers can add a player to the pool and manage the picks using the Offline Manager feature. 
03/19/2021 
Q1088 
NCAA
Do you have a pool flyer that I can print containing information on how to join my pool? 

Yes! Login and view your pool. Select the "Contact My Players" option from the "Manager Actions" menu and then click the "Print Flyer" link. This will open a PDF version that contains all your pool invite information. You can save, email or post this anywhere you wish. 
02/23/2017