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Articles
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Knowledge Base Article |
Update Date |
Q1080
All
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How do I report iPhone App / iTouch App / iPad App issues and crashes?
With the introduction of our new iPhone application, there is a possbility that some platforms or scenarios cause issues such as a application crash. To help TourneyTime get to the bottom of these types of issues, please provide the crash log (called TourneyTime_xxxx.crash where xxxx is datestamp information) to support@Tourneytime.com.
You can find the crash log by visiting the following help article: How to Find iApps Crash logs
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03/13/2011
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Q1081
NFL
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Can I reinstate a player that was eliminated by accident in my elimination pool?
Yes. The pool manager can reinstate a player that was eliminated using the pool manager's page. Find the player in the pool and then click the "Fix & Reinstate" link found in the "Manager Action" column.
The manager must make changes to the player's picks to a week either before or equal to the week where that player was eliminated. This is not intended to be used as a re-buy in, only to fix players that should not have been eliminated.
Once the change's to the player's picks are saved, the manage should click the "Re-Score All Weeks" so the pool reflects the current elimination status and strikes.
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10/18/2011
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Q1082
NFL
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As a manager, I only want to lock players picks when a game starts and not all at once. This will provide more time for my players to make picks, especially on early game weeks. How do I do this?
During the setup of your pool (or you can edit your pools setup from the pool manager's page), select "No Deadline" as your "Weekly Deadline" setting. This will cause picks to lock as games start and not all at once. This is a popular option to address the head-ache of early game weeks.
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08/02/2012
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Q1083
NFL
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How does the "No Deadline" option work?
Several weeks of the NFL season now have a game early in the week. The "No Deadline - Lock Games at Start" setting was designed to help managers and players. For a player who forgets to make picks for an early game, he/she will not be allowed to make picks for any past games, but still be allowed to make picks for any games that have not yet started. For managers, they don't have to worry about unlocking and relocking the pool to allow picks to continue, especially on the early game weeks. It's a win-win for everyone and a popular option.
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08/29/2012
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Q1084
NFL
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How does the "No Deadline - lock out games at start" option or unlocking picks affect an Eliination format pool?
A player who has not made any picks will still be able to pick a team from any game that has not yet started when the "No Deadline" option is used or the manager unlocks picks for a given week.
However, if a player has already made a pick and the first game of the week has started, he/she will not be allowed to make any changes, even if the manager unlocks picks. This prevents a players from changing a pick from a game in progress or completed and keeps the pool fair.
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08/29/2012
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Q1085
All
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I want to prevent new players from joining the pool. Can
I change the pool password without affecting the current
players that are in the pool?
Yes, changing the pool entry password will only affect new people joining the pool. Any new participants would have to know the new pool entry password. This is an effective way to cap your pool and prohibit new entries into your pool without affecting existing pool members.
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10/03/2012
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