TourneyTime Knowledge Base
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Knowledge Base Article

Update Date
Q1007 
All 		If I joined a pool by mistake or don't want to play, how do I get out? 

Login and view the pool you want to leave. From the menu, click the "Remove Me" option. This will remove your picks and other information from the pool. Please note this is not reversible. Also, keep in mind that some pool manager's will restrict players from leaving the pool - the "Remove Me" will be grayed out in that case so you will need to contact the pool manager to be removed.  		02/26/2017 
Q1011 
All 		If I created a pool, can I send my pool information to others using TourneyTime? 

Yes. TourneyTime's "Invitation Manager" will allow you to send automated emails to past and future players. To access this feature, go to your pool and select the "Contact My Players" from the "Manager Actions" list then select "Create an Invite" button. You will be able to select past players and add any new email addresses to your contact list and send an invitation to those players with a link to making joining your pool easy. As a bonus, TourneyTime will update your contact list with emails that bounced or are invalid so you can follow up with those contacts for max participation in your pool.  		02/23/2017 
Q1012 
All 		How do I enter all my paper brackets or include someone who doesn't have access to TourneyTime.com (Offline Manager)? 

The "Offline Manager" is a tool pool managers use to add brackets/picks for players who DO NOT intend to login to the site (e.g. offline). It is also a great tool for manager's who run a manual pool and want to enter those paper brackets and let our service do all the scoring and reporting while they can enjoy more games! You can add offline players to pools with active players or just have a entirely offline pool.

To access the Offline Manager feature:
  • Login and view your pool
  • Drop down the "Manager Actions" menu and select the "Manage off-Line players"
  • Add offline accounts for each offline player you want to add (Note: previously created offline accounts will be available)
  • After the offline accounts are available, select the offline players and add them to your pool
  • Make picks for these players using the "Administer Picks" option from the "Manager Actions" drop-down menu
  		03/16/2023 
Q1015 
NCAA 		Will I be able to view all other pool players picks once the Tournament starts? 

Yes you will! Once the Tournament is underway and the picks are locked down, you will be able to view other players picks from your pools page. A 'html' and 'pdf' link will be available in the "Picks Status" column under the "COMPLETE" message for each player that has a valid pick sheet. The "html" will show that players pick sheet in html format for faster loading and "pdf" will show the pick sheet in adobe acrobat reader. Both formats are printable and will indicate correct and incorrect picks as the Tournament progresses.  		02/26/2017 
Q1016 
NCAA 		Does TourneyTime support bonus points for game upsets (aka upset scoring)? 

Yes! TourneyTime supports an option for Upset Scoring in the first and second rounds. Upset bonus points are awarded when a lower seed team is defeated by a higher seed team. Here is the formula that determines the number of bonus points: Upset points Awarded = (High Seed # - Low Seed #) Please note that the bonus points are awarded in addition to the points awarded for a correct pick in that round. For example, you award 1 point for a correct pick and a 12 seed beats a 5 seed team, that player would be awarded 8 points. 1 for the correct pick and 7 bonus points.  		03/21/2025 
Q1019 
All 		If I am a pool manager, can I remove someone from my pool? 

Yes you can. Login into your TourneyTime account and click the pool under the "Pools I Manage" heading. From here you will be able to select the player(s) you want to remove. Please be advised, this is not reversible.  		02/25/2017 
Q1025 
NCAA 		How does TourneyTime handle the play-in game for the NCAA Tournament? 

In order to maximize the time allowed for members to make picks, TourneyTime does not require play in games to be selected. The winner of the play-in games will appear in the appropriate position on the bracket. Players are required to complete picks before the tip-off of the "Round of 64" and not prior to any play-in games.  		03/16/2015 
Q1027 
NFL 		What is the NFL picks deadline? 

For NFL pools, there are three picks deadline options:
Option 1 (default): Start of 1st game - all picks will lock down
Option 2: 24 hours before 1st game - all picks will lock down 24 hours before games start
Option 3: Lock each game when it starts (aka no deadline) - Each game will lock at the time it starts

The "Lock each game when it starts" deadline setting is the most popular as it allows players the most time to make and update picks during each week of the season. This is great for weeks with an early game.  		08/23/2015 
Q1033 
NCAA 		What is the NCAA basketball picks deadline? 

The deadline for the NCAA brackets is at tip-off of the "Round of 64" game on Friday following selection Sunday. All picks must be complete by that time. The play-in games are excluded and winners of the play-in games will be reflected in the bracket, but does not impact the picks or deadline. Please note: Pool managers have authority to make and update picks after this deadline.  		03/14/2021 
Q1034 
NFL 		How does the NFL tie break score work? 

The player who is closest to the official tie break score (above or below) is the winner. If a double tie happens, it is up to the pool's manager to determine the winner.  		11/28/2016 
Q1039 
All 		What is included in a sponsored pool? 

TourneyTime offers sponsored pools with 3 banner options: Generic, Original Upload, and TourneyTime Custom.

A "Generic" sponsored pool allows you to choose a pre-made banner that will display your pool's name and slogan. A "Original Upload" sponsored pool allows you to upload your own banner (780 x 164) that will be displayed with your pool, and a "TourneyTime Custom" sponsored pool hires TourneyTime to create a banner for you.

All sponsored pools include a custom link to direct participants from your web site directly to your TourneyTime pool. The banner is linked to a URL of your choice when clicked.

NCAA Sponsored Pool Information
NFL Sponsored Pool Information  		02/21/2019 
Q1048 
All 		As the manager, how do I record if a player has paid? 

Log into your TourneyTime account and select your pool. On the pool page, select the "Reports" and then choose the "Fee Paid Report". This will allow the manager to track who has paid and who hasn't but does not prevent a participant from entering the pool or making picks.  		02/26/2017 
Q1050 
All 		Can I send an invitation email to past players of my TourneyTime pools? 

Yes! TourneyTime's "Invite Manager" contains a contact list with all your past players. Using this feature, you are able to send automated emails to past and future players.

There are two ways to access the "Invite Manager":
  1. Login to your TourneyTime account to access your NFL Dashboard. Then, find your pool in the "Pools I Manage" section and click the email icon next to the pool name.
  2. When viewing your pool, click the "Manager Actions" drop-down menu select the "Contact My Players" option, then select the "Create an Invite" option.
Once you access the invite manager page, here are instruction to send the invite:
  1. Select (or add) at least one contact on the list and advance to "Step 2"
  2. Add a "manager note" (optional)
  3. Click "Send Invite"
The invite has instructions on how to join the pool including the pool's password, manager's note and a custom web link (URL) directing players to your pool upon login.

To make managing current and future Invites easier your contact list will:
  • Update as new players join your pool(s)
  • Update player's email to match their TourneyTime profile
  • Flag a contact when TourneyTime is notified that an email address bounced or if that contact flagged an email from TourneyTime as spam
  • Allow the manager to add/remove contacts to/from the list at anytime
  		08/26/2023 
Q1051 
All 		Can I use TourneyTime to invite players to join my pool? 

Yes. TourneyTime's "Invitation Manager" will allow you to send automated emails to past and future players. To access this feature, go to your pool and select the "Contact My Players" from the "Manager Actions" list then select "Create an Invite" button. You will be able to select past players and add any new email addresses to your contact list and send an invitation to those players with a link to making joining your pool easy. As a bonus, TourneyTime will update your contact list with emails that bounced or are invalid so you can follow up with those contacts for max participation in your pool.  		02/23/2017 
Q1052 
NFL 		Does TourneyTime offer point spreads? 

Yes. You may add-on the "Play the Spread" option during the setup of your NFL pool. Point spreads will then appear on pick sheets and be used when calculating correct picks and scoring.  		03/13/2018 
Q1058 
NFL 		If I forget to make picks, do you have an auto picks option? 

Yes. Login to your TourneyTime account and view your NFL pool. Select the "Autopicks" link found at the top of your pool results table. From here you will be able to set your auto-picks to one of the following:
  • Home teams
  • Visitor teams
  • Favorites*
  • Underdogs*
(*Note: Favorite and Underdog options apply to pools using "Play the Spread" option).

Auto-picks will process within 5-30 minutes after the start of the first game of the week.

Confidence Pools: Based on your pool's rules/setting, auto picks will either assign 1 confidence point to the first game and count up to the max number of games, or assign 16 points to the first game of the week and count down till the max number of games is reached for the week.

PLEASE NOTE: If you make ANY picks before auto-picks runs in a given week, that pick sheet will be IGNORED for that week (e.g. no picks will be automatically applied).  		08/28/2019 
Q1062 
NFL 		How does the post season affect my Elimination Pool? 

Elimination pools that allow players to only choose a team x number of times will NOT enforce that rule during the playoffs. This allows any player still alive at the end of the season to not be automatically out of the pool if he/she already used all the chances for the playoff teams during the season.  		02/21/2019 
Q1064 
All 		Will I be notified if my pool is almost full? 

Yes. By default, you will receive one email alert when your pool is 90% full. You will need to upgrade your pool if you wish to allow more than your current max players, otherwise the pool will lock and not allow any more players to join. You can turn this alert off/on using the "My ProFile" link found at the bottom of all pages while you are logged into your account.  		03/02/2008 
Q1068 
All 		Why aren't my players receiving my automated invites? 

TourneyTime has taken significant steps in improve the odds that your emails will reach the intended destination. We have deployed the latest technologies and provided feedback to pool manager's who send emails using our service. The feedback will inform you of emails that bounced or are invalid. While we can not guarantee emails will be delivered, we can guarantee we sent them and informed you of those that were rejected.

We strongly recommend adding support@tourneytime.com, donotreply@tourneytime.com and mypool@tourneytime.com to your email account's accepted senders list and also request your email providers add TourneyTime.com into a trusted senders white-list.

Additionally, you can forward (or copy) the invite to your own email and send using your own email list. TourneyTime is looking for other solutions to help alleviate the dependence on emails sent from our domain.  		02/21/2019 
Q1070 
All 		(Pool Manager Option) How can I tell when a player joined me pool? 

Pool manager's can see when a player joined the pool using the "Fee Paid" report. This report is located in the "Manager Actions" drop down menu when viewing a pool that you are a manager of.  		08/28/2019 
Q1073 
All 		As a pool manager, can I make picks for players after the picks deadline? 

Yes, pool managers can make and edit picks for players who have joined their pool at anytime. View the pool and drop down the Manager Actions menu and select the "Administer Picks" option. For players who will not be online or login, pool managers can add a player to the pool and manage the picks using the Offline Manager feature.  		03/19/2021 
Q1074 
NFL 		How do I play NFL Super Squares (aka Super Bowl Squares, Squares pool, superbowl squares)? 

View the following link for Super Squares Overview & Features.  		01/26/2025 
Q1078 
NFL 		How does TourneyTime handle the NFL flexible / flex schedule ? 

The NFL flexible schedule system can change game time no less than twelve days prior to the matchup. This allows for teams to play themselves into prime time TV spots. TourneyTime handles this by updating game schedules each week. This means, the flex schedule changes will be loaded on or before the active week picks are open (typically Tuesdays at 2:00 AM). For more detail, please visit: http://www.nfl.com/schedules/tv/flexible  		11/29/2009 
Q1080 
All 		Does TourneyTime have iPhone or Android Apps? 

TourneyTime supported an iPhone app for a few years, but we discontinued it in 2015. The cost of mobile app development and support played a large factor in this decision. We want to continue to provide a low cost and ad-free service to our members and still be a mobile friendly site. We aren't alone, several other major web sites, such as Wal-Mart are also ending support of their mobile apps. The mission-statement of TourneyTime is to provide a low-cost, reliable, ad-free family-friendly and full featured pool management service to our users. It is important that our customers understand that TourneyTime's mobile strategy was made to support this mission and is in the best interest of them. In 2017, TourneyTime is transitioning to an even more flexible experience which will allow the site to expand or contract based on this method used to view the site...whether using a phone, tablet or pc, the site will adjust to the size parameters and make viewing/using our site more efficient.  		02/26/2017 
Q1081 
NFL 		Can I reinstate a player that was eliminated by accident in my elimination pool? 

Yes. The pool manager can reinstate a player that was eliminated using the pool manager's page. Find the player in the pool and then click the "Fix & Reinstate" link found in the "Manager Action" column. The manager must make changes to the player's picks to a week either before or equal to the week where that player was eliminated. This is not intended to be used as a re-buy in, only to fix players that should not have been eliminated. Once the change's to the player's picks are saved, the manage should click the "Re-Score All Weeks" so the pool reflects the current elimination status and strikes.  		10/18/2011 
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