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Submit a Support Ticket
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Id |
Knowledge Base Article |
Update Date |
Q1000
All
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How much does it cost to run a pool on TourneyTime.com?
TourneyTime charges a NCAA Administration Fee or NFL Administration Fee for a pool manager. The fee is based on the number of members of the pool, and it is a one-time charge.
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02/25/2017
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Q1002
All
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What do I do if I forget my username or password?
Visit the Forgot Username or Password? link. You will be asked to enter either your username or e-mail address. Depending on the option you use, your username will be sent or a new temporary password will be sent to the email on file with TourneyTime.
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09/12/2019
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Q1003
All
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What is TourneyTime.com?
TourneyTime.com is a leading provider of internet-based tools to manage tournament pools for popular sporting events, including the NCAA basketball tournaments and NFL season. Our mission is to provide online tools to allow our members to quickly and easily manage an office pool so he/she can enjoy the games more. TourneyTime.com is a registered trademark of TourneyTime.com, LLC and is proudly made in the USA.
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02/25/2017
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Q1004
All
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Does TourneyTime.com have a "Terms of Service" agreement?
Yes! When a new TourneyTime account is created, the participant must agree to our Terms of Service Agreement.
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02/25/2017
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Q1008
All
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Do I need to register before entering a tournament pool?
Yes. Access to most TourneyTime.com features require you to be logged in.
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03/13/2018
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Q1009
All
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Why do the site pages scroll or look distorted?
The resolution on your computer or mobile device determines when and if pages scroll. If you are using a mobile device with a small resolution, we recommend turning to landscape mode if you are having issues.
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02/25/2017
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Q1010
All
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If I am the creator of a pool, do I also need to go through the "Join" process to become a participant?
No. If you select the "Join This Pool upon Creation" checkbox as you are creating your pool, you will automatically be added to that pool. However, if you forget or decide to join at a later time, you can still use the "Join a Pool" option to become a participant of the pool. Remember, anyone joining the pool after creation will require the pool entry password to join.
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10/03/2012
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Q1012
All
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How do I enter all my paper brackets or include someone who doesn't have access to TourneyTime.com (Offline Manager)?
The "Offline Manager" is a tool pool managers use to add brackets/picks for players who DO NOT intend to login to the site (e.g. offline).
It is also a great tool for manager's who run a manual pool and want to enter those paper brackets and let our service do all the scoring and reporting while they can enjoy more games! You can add offline players to pools with active players or just have a entirely offline pool.
To access the Offline Manager feature:
- Login and view your pool
- Drop down the "Manager Actions" menu and select the "Manage off-Line players"
- Add offline accounts for each offline player you want to add (Note: previously created offline accounts will be available)
- After the offline accounts are available, select the offline players and add them to your pool
- Make picks for these players using the "Administer Picks" option from the "Manager Actions" drop-down menu
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03/16/2023
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Q1015
NCAA
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Will I be able to view all other pool players picks once the Tournament starts?
Yes you will! Once the Tournament is underway and the picks are locked down, you will be able to view other players picks from your pools page. A 'html' and 'pdf' link will be available in the "Picks Status" column under the "COMPLETE" message for each player that has a valid pick sheet. The "html" will show that players pick sheet in html format for faster loading and "pdf" will show the pick sheet in adobe acrobat reader. Both formats are printable and will indicate correct and incorrect picks as the Tournament progresses.
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02/26/2017
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Q1018
All
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What do I do if I think there is a scoring error?
If you think there may have been a scoring error, send an e-mail to TourneyTime Support. Include the name of your Pool, your username, and a description of the scoring error. We will quickly help you resolve the scoring issue.
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02/25/2017
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Q1020
All
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What does TourneyTime.com do with my personal information?
TourneyTime takes your privacy seriously. We will not sell or disclose any of your registration information to a 3rd party. Please read our Privacy Statement.
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02/26/2018
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Q1021
All
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Am I able to upgrade my pool after making my payment?
Yes. When upgrading to a larger pool, you only pay the difference in the prices between the pools. We do not allow downgrades of pools once a pool has been purchased. To upgrade your pool, login to your TourneyTime account and the setting icon next your pool name in the "Pools I Manage" section. Change the size of your pool, click "Update Settings" then complete your payment. Please note, your pool will lock during the upgrade process, so pay immediately in order to keep your pool active. If you wish to reverse your upgrade (before you pay), repeat the steps above and set the pool size back to the original size you paid for and save the pool settings.
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02/23/2017
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Q1025
NCAA
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How does TourneyTime handle the play-in game for the NCAA Tournament?
In order to maximize the time allowed for members to make picks, TourneyTime does not require play in games to be selected. The winner of the play-in games will appear in the appropriate position on the bracket. Players are required to complete picks before the tip-off of the "Round of 64" and not prior to any play-in games.
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03/16/2015
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Q1031
NCAA
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How do I print my bracket?
To print your bracket, logon and enter your pool's main page. Then, you may click either the "Complete" link under the pick status heading which appears before the tournament has started, or the "View Picks" link after the tournament has started. It is best to print the page with landscape orientation.
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09/05/2006
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Q1032
NCAA
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Why are my Final Four picks not showing?
If you make any changes to your picks that impact your original Final Four teams, the Final Four teams will clear out and you'll need to choose the winners to make sure your bracket is complete.
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03/13/2018
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Q1033
NCAA
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What is the NCAA basketball picks deadline?
The deadline for the NCAA brackets is at tip-off of the "Round of 64" game on Friday following selection Sunday. All picks must be complete by that time. The play-in games are excluded and winners of the play-in games will be reflected in the bracket, but does not impact the picks or deadline. Please note: Pool managers have authority to make and update picks after this deadline.
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03/14/2021
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Q1035
NCAA
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Do you offer Sweet 16 or second chance pools?
Yes, TourneyTime offers a Sweet 16 pool. Check Sweet 16 Information/Fees or login to your TourneyTime account and select the "Create A New Sweet 16 Pool" menu option to get started. As a bonus, you can add-on a sweet 16 pool for $5 with any size NCAA 64 pool purchase. This add-on must be selected at the time you create and pay for your NCAA 64 pool.
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02/21/2019
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Q1036
All
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Why do some reports not appear when I select the link?
You may have pop-up blocker toolbar or software enabled. For the best viewing experience, please set your pop-up blocker to allow pop-ups on TourneyTime.com. TourneyTime does NOT use pop-up or any other type of advertising.
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03/13/2018
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Q1037
All
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Why do some links not appear when I click the link?
You may have pop-up blocker toolbar or software enabled. For the best viewing experience, please set your pop-up blocker to allow pop-ups on TourneyTime.com. TourneyTime does NOT use pop-ups for advertising.
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03/13/2018
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Q1039
All
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What is included in a sponsored pool?
TourneyTime offers sponsored pools with 3 banner options: Generic, Original Upload, and TourneyTime Custom.
A "Generic" sponsored pool allows you to choose a pre-made banner that will display your pool's name and slogan. A "Original Upload" sponsored pool allows you to upload your own banner (780 x 164) that will be displayed with your pool, and a "TourneyTime Custom" sponsored pool hires TourneyTime to create a banner for you.
All sponsored pools include a custom link to direct participants from your web site directly to your TourneyTime pool. The banner is linked to a URL of your choice when clicked.
NCAA Sponsored Pool Information
NFL Sponsored Pool Information
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02/21/2019
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Q1046
All
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Are game results and scoring done in real time?
Yes. All game results are posted shortly after the game completes during each round and scoring is done automatically.
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03/05/2008
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Q1059
All
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How do I enable Javascript on my browser?
View the following help page on how to enable javascript.
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02/25/2017
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Q1060
NCAA
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Am I able to try the site or view a demo before I buy my NCAA pool?
Yes! Just visit the TourneyTime NCAA Demo Page to view demos and learn about features of TourneyTime NCAA pools. You are also backed by our 100% Money Back Guarantee.
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02/21/2019
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Q1061
NFL
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Am I able to try the site or view a demo before I buy my NFL pool?
Yes! Just visit the TourneyTime NFL Demo Page to view demos and learn about features and formats of TourneyTime NFL pools.
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02/03/2007
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Q1063
All
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Does TourneyTime provide any satisfaction guarantee?
Yes we do! Please see our 100% Money Back Guarantee for details.
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02/26/2017
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