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Submit a Support Ticket
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Id |
Knowledge Base Article |
Update Date |
Q1060
NCAA
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Am I able to try the site or view a demo before I buy my NCAA pool?
Yes! Just visit the TourneyTime NCAA Demo Page to view demos and learn about features of TourneyTime NCAA pools. You are also backed by our 100% Money Back Guarantee.
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02/21/2019
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Q1061
NFL
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Am I able to try the site or view a demo before I buy my NFL pool?
Yes! Just visit the TourneyTime NFL Demo Page to view demos and learn about features and formats of TourneyTime NFL pools.
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02/03/2007
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Q1062
NFL
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How does the post season affect my Elimination Pool?
Elimination pools that allow players to only choose a team x number of times will NOT enforce that rule during the playoffs. This allows any player still alive at the end of the season to not be automatically out of the pool if he/she already used all the chances for the playoff teams during the season.
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02/21/2019
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Q1063
All
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Does TourneyTime provide any satisfaction guarantee?
Yes we do! Please see our 100% Money Back Guarantee for details.
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02/26/2017
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Q1064
All
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Will I be notified if my pool is almost full?
Yes. By default, you will receive one email alert when your pool is 90% full. You will need to upgrade your pool if you wish to allow more than your current max players, otherwise the pool will lock and not allow any more players to join. You can turn this alert off/on using the "My ProFile" link found at the bottom of all pages while you are logged into your account.
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03/02/2008
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Q1065
All
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Does TourneyTime offer pool reports and reporting features?
Yes. We offer a variety of pool reporting options. Please visit our Pool Feature page for the latest features of TourneyTime pools. http://www.tourneytime.com/demo
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02/26/2017
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Q1066
NCAA
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Where can I find out more about features included in TourneyTime NCAA pools?
Right here! TourneyTime NCAA Features
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03/05/2008
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Q1067
NFL
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Where can I find out more about features included in TourneyTime NFL pools?
Right here! TourneyTime NFL Features
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02/26/2018
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Q1068
All
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Why aren't my players receiving my automated invites?
TourneyTime has taken significant steps in improve the odds that your emails will reach the intended destination. We have deployed the latest technologies and provided feedback to pool manager's who send emails using our service. The feedback will inform you of emails that bounced or are invalid. While we can not guarantee emails will be delivered, we can guarantee we sent them and informed you of those that were rejected.
We strongly recommend adding support@tourneytime.com, donotreply@tourneytime.com and mypool@tourneytime.com to your email account's accepted senders list and also request your email providers add TourneyTime.com into a trusted senders white-list.
Additionally, you can forward (or copy) the invite to your own email and send using your own email list. TourneyTime is looking for other solutions to help alleviate the dependence on emails sent from our domain.
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02/21/2019
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Q1069
All
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How do I check on the status of a support ticket that I received from TourneyTime Support?
Visit the TourneyTime Support Center at http://www.tourneytime.com/support and click on the "View Your Support Ticket" option.
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03/17/2008
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Q1070
All
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(Pool Manager Option) How can I tell when a player joined me pool?
Pool manager's can see when a player joined the pool using the "Fee Paid" report. This report is located in the "Manager Actions" drop down menu when viewing a pool that you are a manager of.
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08/28/2019
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Q1071
NFL
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How are tie-breakers treated for elimination pools?
Tie-breakers are considered losses for this pool type. This is because a tie does not add a win or a loss to the team's record and is therefor considered an incorrect pick.
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11/16/2008
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Q1072
NFL
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How do I join a NFL pool?
It's easy! Login to your TourneyTime account, select the "Join NFL Pool" link found on the left side of your screen, search for your pool's name, enter the pool password and you are set. Please watch the following demo to a video walk through of joining a TourneyTime NFL pool:
Click to View: Join NFL Pool Demo
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08/26/2009
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Q1073
All
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As a pool manager, can I make picks for players after the picks deadline?
Yes, pool managers can make and edit picks for players who have joined their pool at anytime. View the pool and drop down the Manager Actions menu and select the "Administer Picks" option. For players who will not be online or login, pool managers can add a player to the pool and manage the picks using the Offline Manager feature.
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03/19/2021
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Q1074
NFL
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How do I play NFL Super Squares (aka Super Bowl Squares, Squares pool)?
View the following link for Super Squares Overview & Features.
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02/17/2020
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Q1075
NFL
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Does my Super Squares pool last longer than one week?
Yes! If you are running a season long Super Squares pool, you will be able to run one squares game each week and includes the Super Bowl game! You can also setup a Squares Pool for just the Super Bowl for a pool fee.
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02/21/2019
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Q1076
NFL
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Can I run a Squares Pool for JUST the Super Bowl game?
Yes! When you setup your Squares pool, select "Super Bowl Only" from the "Games" drop down box. The pool fee is significantly reduced from the price of running a weekly Super Squares pool.
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02/21/2019
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Q1077
NFL
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What happens in my Super Squares pool if a game goes into overtime?
The FINAL score of the game counts as the Super Squares final score. If using quarterly scoring, the FINAL score of the game will be used to determine the fourth quarter winner. This is indicated on the Squares pool by using "Final" instead of "Q4".
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11/03/2009
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Q1078
NFL
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How does TourneyTime handle the NFL flexible / flex schedule ?
The NFL flexible schedule system can change game time no less than twelve days prior to the matchup. This allows for teams to play themselves into prime time TV spots. TourneyTime handles this by updating game schedules each week. This means, the flex schedule changes will be loaded on or before the active week picks are open (typically Tuesdays at 2:00 AM).
For more detail, please visit:
http://www.nfl.com/schedules/tv/flexible
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11/29/2009
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Q1079
NCAA
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I made my picks, but why do I see an "Edit Picks" link in my column when I view my pool?
This link is provided to allow you to "Edit" your picks (i.e. make changes) anytime up to the tip-off of the first game on Thursday. If you click the HTML or PDF picks report and are happy with the selections, then there is nothing else to do.
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03/17/2010
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